Sajin Mohamed, Global Director, Digital & AI at Plaza Premium Group
Sajin Mohamed is the Global Director of Digital & AI at Plaza Premium Group, where he leads digital commerce, customer experience, loyalty, and artificial intelligence initiatives across the group’s airport hospitality businesses.
He has more than 25 years of experience in aviation and travel technology, with previous roles at Collins Aerospace, TCS, Sabre and IBS Software. His work has covered passenger services, commercial platforms, data and analytics, revenue management and digital transformation for more than 50 travel suppliers.
Sajin has particular experience in loyalty strategy and customer value management, including membership design, tiering, partner ecosystems, customer engagement and the use of data to improve recognition and relevance across digital and physical touchpoints.
His current areas of interest include practical applications of AI in travel, such as agentic commerce, predictive customer engagement, dynamic pricing and responsible enterprise AI. He is a computer science & engineering graduate, holding executive credentials from MIT Professional Education and MIT Sloan, an IATA-Harvard Diploma in Leadership & Management, an Executive MBA, PMP and TOGAF certification.
