Mohsen Malaki, Strategy, Customer Experience, Digital Transformation, PMO in the ICT, Media, Digital & FS sectors
Mohsen Malaki has 20 years of consulting & industry experience in the telecom, media, technology, retail & corporate banking markets of Middle East, Africa & Central, Eastern Europe regions
Extensive experience in functional topics such as:
- Strategic analysis, strategy formulation, strategic planning, strategy execution, balanced scorecards, organizational and business process transformation, enterprise risk, corporate venturing and innovation, commercial operations, strategic PMO, regulatory affairs management, governance and operating models, Scaled Agile
- Theme expertise in digital & agile transformations (strategy, front and back office processes, culture, multi-sided platform businesses & digital growth businesses), data analytics, customer experience management, operations cost optimization
- Authored multiple white papers and research reports: digital transformation, customer experience, analytics in operations, national startup ecosystem policy, IoT regulations and policies, bank and telco workforce digital talent gap, and various sector-specific papers
